-
- Distant Voice takes its responsibilities towards the security of your information very seriously. We are also committed to safeguarding your privacy as we provide you with a professional and personalised service.
- This statement explains how Distant Voice uses your personal information when providing that service and what steps we take to look after it. We may update this policy from time to time. If we do, material changes will be notified on our website at least 30 days prior to any change being implemented.
- What type of personal information might we collect?
- To help us provide you with great customer service, we need to be able to identify you and distinguish you from other customers or clients. To do this, we might ask you for your name, address, telephone number, email address, job title and possibly date of birth. If we need any further personal information, we’ll tell you at the time why we’re asking for it and, wherever possible, give you choices about how it’s used.
- How we use your information
- Distant Voice will only use your information because it’s relevant to our dealings with you, eg. when providing the goods and/or services that you’ve requested from us. Depending on our relationship with you, we may use the information for things such as billing, customer services, reporting and network management.
- Your information may be shared with the business partners and third-party suppliers that we have carefully selected to provide services in partnership with us or on our behalf. We will not disclose your details to any other third party without your consent or unless we are required to do so by law.
- Marketing
- Distant Voice may also use your information to keep you up to date on our products and services. This may include details about our third party partners’ products and services, as well as invitations to participate in customer surveys.
- We will not sell, trade or rent your personal information to others. You will be able to choose the way you would like us to contact you (for example, by post, email, telephone or fax). We’ll only contact you using your chosen method(s). You can change your preferences or opt-out of receiving further marketing communications at any point.
- How we use cookies
- A cookie is a piece of text that a website transfers onto your computer or other browsing equipment, so that it can remember who you are. It typically contains the name of the website from which the cookie has come, the lifetime of the cookie and a value. It does not give us access to the rest of your computer or portable media, and only the site that created the cookie can read it. Our cookies cannot be used by themselves to make you personally identifiable, but they make the interaction between you and our website faster and easier.
- If you prefer not to receive cookies from Distant Voice’s website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse cookies by turning them off in your browser; this may impair your experience of Distant Voice’s website.
- You can find out more about cookies at www.allaboutcookies.org
- How we protect your information
- Distant Voice takes its responsibilities towards all its information very seriously and we have robust security and data protection compliance measures in place to make sure your personal information is protected against unauthorized or unlawful disclosures or accidental or unlawful loss.
- Distant Voice operates internationally so we may transfer your personal information to other Distant Voice companies and selected business partners and third-party suppliers located in other countries. We’ll only do this where you have agreed we can, or because it is necessary as part of our business dealings with you. While the laws of other countries may not be the same as those that regulate the use of personal information in your home country, our colleagues and suppliers are obliged to comply with our data protection and security policies regardless of their location, which means your information will be protected wherever it might be.
- What happens if you are unhappy about how we use your personal information?
- In the first instance, you should get in touch with Distant Voice via the contact options within the website.
