Smart Hands

When things go wrong with your communication network, it can lead to significant downtime, loss of business and major frustrations. Our Smart Hands service* guarantees that the visiting engineer has the skills and equipment to identify the cause – and either fix on-site faults or recommend a clear course of action.

Smart Hands is an all-in-one, flexible set of services that combine to provide a fit-for-purpose solution able to co-ordinate and provide:

  • PSTN and connectivity checks
  • Router and any telephony switches
  • Phone system
  • IT hardware
  • Hardware maintenance quick response 4-hour replacement option
  • Power and data cabling
  • Refurbishment and WEEE disposal
  • 24/7 help desk
  • 3G/4G emergency/rapid mobile
Flexible visit arrangements

From a ‘Drive By’ within 72 hours to a Same or Next Day visit for one or more hours, we provide flexible arrangements to match the urgency and impact of a service issue or maintenance requirement.

The benefit of Smart Hands

Peace of mind, with predictable costs and clear SLAs

Integrates with the way you want to work, where you want to work

Reduced site downtime

Problems solved with minimal involvement and disruption to you

Improved site productivity

Compliance with all existing relevant legislation on the installation, testing, use and removal of all equipment and services.

One Call

A comprehensive review of the first line checks across the supplied services

One Visit

From a ‘Smart Hands’ engineer

One Fix

We can respond within 4 hours and fix within 8 hours

Terms & Conditions

*Available on a fully managed solution only.
IT and network maintenance available on Cisco, HP and Dell.